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# Jordan Lee

Senior Operations Analyst | Chicago, IL | jordan.lee@example.com | +1 312 555 0148 | linkedin.com/in/jlee

## Summary

Operations analyst with 6 years of experience improving fulfillment, workforce planning, and service quality across multi-site teams. Advanced SQL and Tableau user known for translating complex data into practical operating decisions.

## Core Skills

SQL · Tableau · Forecasting · Process improvement · KPI design · Stakeholder management

## Experience

### Senior Operations Analyst
Lakefront Logistics Co. | Chicago | 2022 – Present
- Rebuilt weekly capacity planning for 14 sites, reducing premium freight spend by 18%
- Automated the service-level scorecard and returned 12 analyst hours per week to investigation work
- Partnered with regional leaders to lift on-time fulfillment from 91% to 96%

### Operations Analyst
Prairie Supply Group LLC | Milwaukee | 2019 – 2022
- Modeled seasonal staffing needs for a 420-person network and reduced agency overtime by 11%
- Standardized root-cause reviews across procurement, warehouse, and customer support teams

### Business Operations Coordinator
Northstar Services Inc. | Madison | 2017 – 2019
- Maintained performance reporting for five client programs and improved data completeness to 99%

## Education

### B.S. in Supply Chain Management
University of Wisconsin–Madison | Madison | 2017

## Certification

Lean Six Sigma Green Belt | 2021

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